Merchant products
Retire an unavailable offer
Do not continue promoting something you cannot supply.
1 min read · 130 words
Do not continue promoting something you cannot supply. Merchant listings and community posts are different. A post does not automatically become a shop product. Listing status and trade-deck eligibility both affect shop visibility; a saved draft is not a live listing.
What to expect
Merchant listings and community posts are different. A post does not automatically become a shop product. Listing status and trade-deck eligibility both affect shop visibility; a saved draft is not a live listing.
Do not continue promoting something you cannot supply. This guide covers 3 practical actions, in the order they usually happen.
Do this first
Use the available listing controls to stop presenting the old offer..
Tell active buyers if their quotation is affected..
Then finish with
Contact support if you need help removing a public product..
Good to know
Everything here reflects the current Merchant Bridge interface. Labels and buttons may move as the product evolves, but the flow stays the same: prepare, act on the page this guide references, and confirm the result before moving on.
When something does not match what you see, the destination page for this guide is the source of truth.
Need help with a specific error? Contact Merchant Bridge with the page and visible error, without passwords or secret keys.