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Check whether a change is live

A local edit or announcement is not proof of a production update.

1 min read · 129 words

A local edit or announcement is not proof of a production update. Support can investigate a specific page, account-access problem, or failed action. Include the route, time, and visible error. Do not send passwords, API keys, access tokens, or entire recipient lists.

What to expect

Support can investigate a specific page, account-access problem, or failed action. Include the route, time, and visible error. Do not send passwords, API keys, access tokens, or entire recipient lists.

A local edit or announcement is not proof of a production update. This guide covers 3 practical actions, in the order they usually happen.

Do this first

Open the public page in a fresh browser session..

Check the behaviour relevant to the change..

Then finish with

Report the route and result if the expected update is absent..

Good to know

Everything here reflects the current Merchant Bridge interface. Labels and buttons may move as the product evolves, but the flow stays the same: prepare, act on the page this guide references, and confirm the result before moving on.

When something does not match what you see, the destination page for this guide is the source of truth.

Open support

Need help with a specific error? Contact Merchant Bridge with the page and visible error, without passwords or secret keys.