Merchant products
Listing troubleshooting
Collect evidence before asking support about a product.
1 min read · 121 words
Collect evidence before asking support about a product. Merchant listings and community posts are different. A post does not automatically become a shop product. Listing status and trade-deck eligibility both affect shop visibility; a saved draft is not a live listing.
What to expect
Merchant listings and community posts are different. A post does not automatically become a shop product. Listing status and trade-deck eligibility both affect shop visibility; a saved draft is not a live listing.
Collect evidence before asking support about a product. This guide covers 3 practical actions, in the order they usually happen.
Do this first
Record the product identifier and displayed status..
Check that recent edits saved..
Then finish with
Describe the expected shop result and actual result..
Good to know
Everything here reflects the current Merchant Bridge interface. Labels and buttons may move as the product evolves, but the flow stays the same: prepare, act on the page this guide references, and confirm the result before moving on.
When something does not match what you see, the destination page for this guide is the source of truth.
Need help with a specific error? Contact Merchant Bridge with the page and visible error, without passwords or secret keys.