A page will not load

What to expect

Support can investigate a specific page, account-access problem, or failed action. Include the route, time, and visible error. Do not send passwords, API keys, access tokens, or entire recipient lists.

Separate a local connection problem from a repeatable site error. This guide covers 3 practical actions, in the order they usually happen.

Do this first

Check another page on the site..

Reload the affected page once..

Then finish with

Record the URL and error if it still fails..

Good to know

Everything here reflects the current Merchant Bridge interface. Labels and buttons may move as the product evolves, but the flow stays the same: prepare, act on the page this guide references, and confirm the result before moving on.

When something does not match what you see, the destination page for this guide is the source of truth.