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Active community accounts should appear independently of deck status.
1 min read · 122 words
Active community accounts should appear independently of deck status. Support can investigate a specific page, account-access problem, or failed action. Include the route, time, and visible error. Do not send passwords, API keys, access tokens, or entire recipient lists.
What to expect
Support can investigate a specific page, account-access problem, or failed action. Include the route, time, and visible error. Do not send passwords, API keys, access tokens, or entire recipient lists.
Active community accounts should appear independently of deck status. This guide covers 3 practical actions, in the order they usually happen.
Do this first
Clear directory search and filters..
Search the displayed name or open the member link..
Then finish with
Contact support if the account still cannot be found..
Good to know
Everything here reflects the current Merchant Bridge interface. Labels and buttons may move as the product evolves, but the flow stays the same: prepare, act on the page this guide references, and confirm the result before moving on.
When something does not match what you see, the destination page for this guide is the source of truth.
Need help with a specific error? Contact Merchant Bridge with the page and visible error, without passwords or secret keys.